Checklist before onboarding
Confirm case studies, implementation process, and rollback behavior if the first rollout fails.
hiring
Hire an automation agency with clear accountability
A practical due diligence list for contract scope, ownership, and quality checks.
Contract must-haves
SLA expectations, ownership of workflows, documentation format, and post-launch monitoring should be in writing.
Safety signals
Verified contact info, transparent pricing, and willingness to provide a phased plan are strong quality indicators.