Agara

Agara is a leader in Voice AI technology for customer service. Agara's proprietary language model understands the context of every customer query and the deep learning algorithm trained by over 10 million data points then automatically identifies the best solution to it. Based on the confidence score, the system then either sends it as a recommendation to a human agent realtime during a live call, or using the text-to-speech system answers autonomously. Using Agara's suite of products, customers have seen a 50% reduction in resolution time and a significant increase in CSAT scores.

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